![]() ![]() Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. We reached out to Newegg to clear up this discrepancy, and haven’t heard back yet. Please be kindly advised that if the item system has been changed or modified, we are unable to honor you a return and you will need to contact the manufacturer for further assistance. Just to make sure, Consumerist staff wrote in to customer service under a pseudonym (just in case.) If you still require any assistance, please feel free to reply directly to this email. If you have any further questions or concerns, please visit our FAQs page. Thank you for your understanding in advance. All return or replacement request will be processed within 5 business days. Reddit poster Dogboy99 wrote to Newegg, linking our article and asking whether this is a change in policy, or just a one-time exception due to the angry Internet mob. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the order date and valid RMA numbers will be provided by Newegg Additional Return Requirements and Policy: 1. Which would be a nice happy ending and all, except for how customer service reps are still telling customers the exact opposite of that. ![]() After we published her story, Newegg rushed to issue her a refund and told us that changing or upgrading the OS of a computer doesn’t mean that you can’t exchange it if it’s defective. Note: We are seeing some reports from users that Newegg is allowing such returns again.A very long time ago (Monday), a Newegg customer wrote to the Consumerist tipline, complaining that her laptop exchange was denied because she had installed Linux on the machine. The original policy allowed the unwanted parts to be returned, but this change would stop that practice, leaving customers with unneeded parts. Newegg has been pairing some of NVIDIA’s highly sought-after GeForce RTX 3080 graphics cards with RAM or PSUs to reduce scalping. Please see the combo product page for more specific information. Some combos are restricted from returning individual products for a refund and must be returned in their entirety. ![]() Items sold as part of a Combo or Kit may be returned individually for replacement (if defective) within the applicable Newegg Return Policy Period for that individual item. Updated PolicyĬombos and Kits include two or more items that must be purchased together in order to receive a discount. Items sold as part of a Combo or Kit may be returned individually for replacement within the applicable Newegg Return Policy Period for that individual item. Original PolicyĬombos and Kits include two or more items that must be purchased together in order to receive a discount. Customers will no longer be able to return items for some combos the entire combo must be returned for a refund. Items covered by Neweggs International Return Policy are identified with a 'This item is covered by Neweggs International Return Policy' label. Newegg’s change was originally spotted by HotHardware and Reddit user HookEm2013, who have compared the new policy with the original. This year has seen an unprecedented amount of scalping, with a number of these parts leading to more stringent measures from a number of retailers. Newegg will often sell various components (e.g., motherboards, processors, graphics cards) together for discounts. The new change appears to be a positive move, but it could have unwanted effects on its customers. To combat scalping practices, the online retailer has updated its policy on combo and kit returns. There has been a change to Newegg’s return policy. ![]()
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